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Privacy Policy

Last updated: October 2026

At Jiblix, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your information when you use our mobile applications (Jiblix, JibliX Partner, JibliX Delivery) and website.

1. Information We Collect

We only collect information necessary to provide and improve our marketplace and delivery services:

  • Location Information: With your permission, we collect precise or approximate location data from your mobile device to show nearby stores, calculate estimated delivery times, and compute distance-based delivery fees.
  • Account & Contact Data: When you sign in or place an order, we may collect your name, email address, and phone number to coordinate order delivery and updates.
  • Order Details: Information regarding items purchased, delivery address, merchant selected, and transaction amounts.

2. How We Use Your Information

Your data is used strictly for the following operational purposes:

  • Displaying accurate local stores and relevant menus within your delivery area.
  • Processing orders and facilitating dispatch to merchants and delivery couriers.
  • Providing order status tracking and customer service assistance.
  • Ensuring platform integrity and preventing fraud or abuse.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. Information is only shared with:

  • Store Partners: Received order items and customer name to prepare the items.
  • Delivery Couriers: Delivery location and contact phone number to fulfill the delivery trip.
  • Service Providers: Secure infrastructure providers (such as Google Firebase) that host our database and authentication services.

4. Data Retention and Account Deletion

We retain personal data only as long as necessary to maintain your account and fulfill order histories. You may request the deletion of your account and associated personal data at any time by emailing us at jiblix.app@gmail.com.

5. Contact Us

If you have questions or concerns regarding our privacy practices, please contact our team:
Email: jiblix.app@gmail.com
WhatsApp: +213 542 191 836